How can we help?

Quick answers to common questions. Can't find what you need? Talk to a human.

Recording a great scan
60-second walk-around, lighting tips, what to do when scans come out blurry.
- Best devices and ideal lighting conditions
- How to hold the phone (slow + steady)
- Troubleshooting: 'only N sparse points from COLMAP'
Account & security
Two-factor, password reset, data export, account deletion.
- Setting up TOTP (1Password, Authy, Google Auth)
- GDPR data export — what it includes
- What happens when I delete my account
Billing & invoicing
Subscriptions, invoice your customers, Stripe Connect payouts.
- Free vs Pro vs Agency
- Setting up Stripe Connect for direct payouts
- Refunds and disputes
Sharing scans
Public links, password protection, expiry dates, embed snippets.
- Embed a splat on Rightmove or your own site
- Password-protecting a private scan
- Setting share-link expiry
API & integrations
REST endpoints, API keys, outbound webhooks, tenant integrations.
- Generating an API key
- Available endpoints: /api/v1/projects, /scans, /share-links
- Verifying webhook signatures

Still stuck?

We answer support emails within one working day. Founders read every message.